Slowest service to date

<p>I sent an initial complaint 14 days ago without any reply or acknowledgement from someone to assist. We were told on Sat 20th May our line would be upgraded in 5 days max. When I followed up on this with the agent that assisted us he had not even started the process 3 days later (vaguely blaming a technical error).</p> <p> </p> <p>It has taken 4 calls, 7 emails, 5 agents and 3 annoyed users of this line to coordinate this upgrade - over the space of 17 days. We have received no apology or explanation whatsoever and the last lady we spoke to 3 days ago said the line upgrade had never been logged (no trace of it on the system).</p> <p> </p> <p>You can imagine how insanely irritating this is, and if it wasn't for the 2 year binding contract, we would be leaving right now. If they don't sort their agents out - more and more people will come to realise there are better services available with support that are more than willing to help</p>