Slow wifi, horrible service from telkom

I am so sick and tired of struggling with slow internet speed and telkom contact centre's not knowing what the hell they are talking about. I called them informing them that my wifi has been slow for weeks. 1st consultant, "I will reset your port, there after it should be better." No, it was not better. 2nd consultant "I can see that your account which is uncapped data has been capped. I will send an email to my manager, to sort the problem out." That never happened. 3rd consultant, "I can see that the fair usage policy has been implemented as you have used 350 gigs of data already for the month. Please send an email to ********** I send the email, did not receive an email of receipt of anything, to acknowledge that we received the email and we are working on the problem. 4th consultant, "I will log a fault, received a fault ref: ********** 5",Now I am patiently waiting to see if anything will be done. The service is extremely pathetic and I am on the cusp of moving back to MWEB as this is becoming ridiculous.

No one can tell me what is wrong. I have netflix and have not been able to watch netflix for weeks, because it buffers all the time. Yesterday I was supposedly put through to a supervisor. who said he was Mr Jam. And he was supposed to call me back after 30min. Its the next day and still nothing.