SLOW & VERY POOR SERVICE FROM TELKOM

05/08/2019 - Ordered a new laptop online. Received an sms that it was approved and a consultant phoned me to complete the application.

06/08/2019 - Money was deducted from my account for the order.

07/08/2019 - I still haven't received an sms with a tracking number or anything, phoned the call center and the gentleman assisting me told me they still need to process the order on their side. I will receive an sms with a tracking order. Received an sms later that day after 15:00 with the details of the tracking company and the tracking number. In the sms they also mentioned I can start tracking my order after 48 hours.

12/08/2019 (Today) - I still can't track my order on the courier companies website, I contacted the courier company and they also can't pick up anything. I've send numerous e-mails to Telkom, I tried Live Chat but apparently they can't assist me, I've send messages on social media but that is just a complete waste of time because they are very slow with their response. Submitted an online complaint but still nothing.

NOBODY CAN ASSIST ME AND I NEED THIS ORDER ASAP FOR MY STUDIES AND TO COMPLETE MY ASSIGNMENTS.

I REGRET MY DECISION OF DECIDING ON TELKOM & I WOULD REALLY LIKE TO JUST CANCEL MY ORDER AND REVERSE THE DEBIT ORDER THAT WENT OF.

IF YOU ARE WONDERING WHY YOU ARE LOSING CUSTOMERS MAYBE IT'S TIME THAT YOU JUST WAKE UP AND DO SOMETHING ABOUT YOUR CUSTOMER SERVICE!!