Slow Upload and Download speed by Telkom at less than 1 Mbps

Telkom continues to bill customers the full amount, month in and month out, and yet the quality of the service that they provide is the opposite of what they charge. I contacted them through their toll free line which kept on disconnecting after being on hold for 15 minutes at a go, then when I got through to a consultant I raised my issues of slow connection speeds, with Upload speed of 0.20 Mbps and Download at 0.66 Mbps. After I requested a technical report, they sent me a report that identified the problem and gave an estimated time of repair of 6 months. This has been most horrific because most meeting during the pandemic are on video platforms like Zoom and Teams or Meet, and with such connecting speeds, even with video turned off, it is impossible to part take.