Slow to respond

Good day to whom it may concern.<br> <br> We have a 10MG adsl line installed at our head office and it have been down now for 6 days.<br> <br> I have contacted the service line and talked to 3 different persons and the last person I talked to was Unisa and she could not help me I then asked to speak to the person in charge she put me on hold and then dropped the call after I was holding 10 minutes and then I held 22 minutes just to get to her call in the 1st place.<br> <br> We still didn't get a technician out to test and fix our line and no one can tell us when he will be here to fix the issue they only say that the call was logged and still in the queue and no ETA for assistance.<br> This is unacceptable as we have users and servers on that line and it is costing us money.<br> <br> Can this please be resolved ASAP