Slow to get feedback - 5 Weeks to fit my line

I needed a telephone line.<br> <br> 17/07/15 - tried numerous times to 10210 for help to apply for a new line,kept being put on hold after which the call erratically cut. this was 15-20mins at a time , of about 8 tries.<br> <br> frustrated, i decided to go to a telkom store:<br> <br> MON :20/07/15 - Did not carry my green ID book to telkom, refused to continue with drivers license (no problem - )<br> TUE: 21/07/2015 - carried ID, application process smooth, consultants friendly + helpfull. Stated that Telkom will sms me with confirmation.<br> <br> Did not recieve an SMS<br> <br> numerous tries to call centre - same as before. used another landline, eventually got confirmation that the line should be installed by latest monday (27/07/15) (order id: ***)<br> <br> Today:27/07/15 - get an sms stating that the technician will come on the 20/08/15 ??<br> <br> this is unacceptable ! (i have tried to re-schedule online with no success)<br> <br> As it is, we get locked into an expensive phone line to enable ADSL +pay ADSL rental to telkom, now this terrible service. <br> <br> maybe there is an excuse for technicians being unavailable but really telkom? I live very close to the exchange. Yikes, no wonder so many people dont bother with new telkom landlines.