Slow to fix my phoneline

<p>My phoneline and adsl stoppped working last week Thursday,19 Jan 2017,for some unexplained reason.</p> <p>I reported it to Telkom straight away as i need internet to do my work.</p> <p>I've been phoning them back several times from my cellp hone(NOT CHEAP)because my phone line is dead,to find out why they are taking so long to fix the problem??</p> <p>So far all they keep telling me is that a technician is working on it.</p> <p>Why is it taking a week to sort out a problem that i dont even think Telkom knows what to do with??</p> <p>Fix my line already TELKOM!!!!!</p>