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JS
Johan S

1 reviews | Active since Dec 2015

16 Mar 2019, 21:04

Slow Telkom LTE

For the past 48 hours plus i have had extremely slow LTE speeds. Slow as in less than 1 MBPS, not a typo, less than 1 MBPS. Numerous calls to Telkom has yielded only more frustrations. One M Zungu from 081 180 was going to call to help, still waiting. Voice service i 100%, data is the problem. I'm on an unlimited contract, so it's not any out pf bundle problem. Telkom is just not able to fix the problem.

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Replies (2)
JS
Johan S's update20 Mar 2019, 15:31
Reviewer Update
Still not resolved, this is taking way to long. Does TELKOM have the ability to resolve the fault? Does not appear to be so.
JS
Johan S's update22 Mar 2019, 11:06
Reviewer Update
Still not resolved, longer than a week now! Sending an e-mail to ********** also not responded too. It is clear that TELKOM does not value their clients, rather they just ignore them. Below is the e-mail i sent to ********** Hello, Please escalate this fault to the next level as it has now been dragging on for way to long. With regards to the fault. I want to know when the problem started, what caused the problem and what needs to be done from my side to prevent it from happening again in the future. Please respond to this message stating that you have received it and what your next steps will be. Regards