SLOW TELKOM

How is it possible with the technology available today that it takes more than 3 days to activate a suspended business account that was 15 days in arrears ? I think I will have to cancel my subscription and move to a service provider that can keep up with a business needs. On the app the payment gave an error - then we paid via EFT - then phone and hold on forever - then they say we should have done it via the app for the payment to reflect sooner. Hopefully I will be back on line by tomorrow.