LV
Lyon V

1 reviews | Active since Aug 2016

27 Dec 2016, 13:47

Slow Speeds - Brenthurst, Brakpan

<p>Good Day,</p> <p> </p> <p>I spoke to Mweb on the 16th of December 2016 ragarding slow download speeds. They said the problem is not on their side and logged a fault with Telkom Ref: MWB ********** .</p> <p> </p> <p>Telkom ***</p> <p> </p> <p>Today is the 27th of December 2016 and still having the same problem. I tracked the issue and it has been in progress from 16-12-2016 19:41. I even tried a different router same result.</p> <p> </p> <p>I work with customers every day and if my customers got this service from me they would never buy from me again.</p> <p> </p> <p>I feel something must be done as soon as possible!</p> <p> </p> <p>Your urgent response will be appreciated.</p>

0
Replies (2)
LV
Lyon V's update28 Dec 2016, 18:48
Reviewer Update

Dear Launa

Hope you are well.

Any feedback regarding the problem. Ref No: AI **********

Speed test done 2016-12-28 18:43

Latency: 39 ms

Download Speed: 2.18 Mbps

Upload Speed: 0.42 Mbps

So still running on half speed.

Please advise.

Regards

Telkom
Telkom's reply06 Jan 2017, 23:55
Official

Good evening.

Kindly note that we have sent you an e-mail and you may respond should you have any further concerns. Please be advised that this query will now be closed.

Thank you.

Regards,
Moenieb.
Telkom Social Media Team.