Slow speed on LTE device

<p>When I got my LTE device the speed was excellent, I was getting up to 17mbps. In the last 2 months my speed has been very poor. If I'm lucky if I get 3mbps, and for a LTE device that is very poor.</p> <p>I complained to Telkom in the middle of August 2016. They promised me a technician will get back to me. I waited and waited. On the 18th September 2016( a Sunday?) a lady phoned me from Telkom saying a technician will contact me to sort out the device to get the speed back up.</p> <p> </p> <p>I phoned on Monday the 10th October 2016, I spoke to same lady that phoned me on the Sunday. She said that she is escalating the case to the back office. Someone will contact me regarding this case.</p> <p> </p> <p>It is now the 16th October 2016 still slow speed on my LTE device still no one from the technical department or back office has contacted me regarding this. </p> <p> </p> <p>You receive my money every month and still I get **** speed on my device but I still pay the same amount. That is not fair, You should give me discount for the months that my speed was not up to speed. Otherwise that is *******. Paying for a service I'm not getting fully.</p> <p> </p> <p>I surely hope that will get sorted out as I'm quite frankly gatvol of the service I'm getting from Telkom.</p> <p> </p>