Slow Speed / Bad Customer Service - Brenthurst, Brakpan

Good Day, Still having slow download speed from 11 October 2017. I logged a Fault on 14 October 2017 after tried everything to see if the fault is not on my side or on Mweb side, but everything came back fine even tried a new router still having the same problem. Refference No: 504CRK141017 I spoke to a consultant on Monday and twice this morning 18 October 2017 and all give me the same story I got on Monday. Nobody have phoned me or anything to give me more information regarding this issue.

This is really not good customer service. Can someone do something and fix this problem as soon as possible. Your urgent response will be appreciated. Very unhappy customer. Lyon Venter