1 reviews | Active since Jan 2015
Slow speed and POOR service
As I promised in my previous complaints I will continue to submit these until I receive feedback on why the pathetic service I received while transferring my line is acceptable to you.<br> <br> In the mean time I also had a fault in my line for which I had to call the call centre. It only took 50 minutes get through to someone. The connection has been re-established but the speed is poor.<br> <br> So instead of spending another hour trying to reach your call centre to fix the fault, I will try to keep some dignity and instead spend that time cancelling my subscription and joining one of your competitors. They offer support in under 5 minutes.<br> <br> You know something that is really ironic is that its quicker to get a response from Telkom on HelloPeter than it is when you have a technical problem.<br> <br> As always, these complaints will continue until a PERSON contacts me with feedback<br>
Thank you for making contact with us and brining this to our attention.
This response serves as confirmation that your query has been received and attended. We have escalated the pending query with request for urgent tech support. We will provide further available updates as soon as possible.
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Regards
Keagan
Telkom Social Media Team
Thank you for making contact with us and brining this to our attention.
This response serves as confirmation that your query has been received and attended. We have escalated the pending query with request for urgent tech support. We will provide further available updates as soon as possible.
***
Regards
Keagan
Telkom Social Media Team
