JC
Johan C
1 reviews | Active since May 2012
21 May 2018, 10:01
Slow speed
Hi..
Call logged 19 April 2018
Internet only sync on 12mb and im paying for a 20mb line
I want a credit as im not paying for a 12mb line
I understand you dont get the full 20mb line speed but mine is syncing on router at 12mb so there are def so.ething wrong
Its been more than a month and no feedback or progress on my faulth im very angry as 12mb does not satisfy my needs
Please assist
Call ref number is 68ctz180418
Helpful (0)
Replies (3)0
Replies (3)
Telkom's replyOfficial
01 Jun 2018, 14:16Good day johanvz21,
Thank you for making contact with us.
I have tested the line, and it does synch at the correct 20mbps line.
We apologise for any inconvenience caused.
Kind regards,
Igsaan
Telkom Social Media
Best regards,
Telkom's reply01 Jun 2018, 14:16
Official
Good day johanvz21,
Thank you for making contact with us.
I have tested the line, and it does synch at the correct 20mbps line.
We apologise for any inconvenience caused.
Kind regards,
Igsaan
Telkom Social Media
Best regards,
JC
Johan C's updateReviewer Update
04 Jun 2018, 17:59Hi.
Not true on my router its syncing on 12479 and not 20
JC
Johan C's update04 Jun 2018, 17:59
Reviewer Update
Hi.
Not true on my router its syncing on 12479 and not 20
JC
Johan C's updateReviewer Update
04 Jun 2018, 18:00So please show me how and where you tested because you know its not true
JC
Johan C's update04 Jun 2018, 18:00
Reviewer Update
So please show me how and where you tested because you know its not true