Slow Service...to NO Service....21 days and counting

<p>I logged a call for an underperforming DSL line on the 15th of August. After patiently waiting 9 days I received an sms stating that my line was operational and the issue was resolved. When I switched my router back on I found that I had no DSL line nor did I have a voice line.</p> <p>I called the help desk immediately (24th August) to raise my concern and another fault was logged. I waited a few more days...hoping that because Telkom caused the issue they would hasten the repair....sadly not. I was obviously just pushed to the back of the queue. I called the help desk again to find out what was going on...the agent informed me my line was syncing on their system. I told her this was impossible as my modem was OFF. She agreed. I let her know we experienced a similar issue in December when our line was crossed with someone else. She promised to get in touch with the technician and expedite my repair...I was told the agent would call me to arrange the repair. I am still waiting for that call.</p> <p>Please Telkom, just send someone out to repair this ongoing issue. I see Telkom trucks in my area nearly every day. Surely this can't take 21 days to rectify.</p> <p> </p> <p>Telkom Fault Reference Numbers :</p> <p> </p> <p>807CRK240816</p> <p>113ARK150816</p>