LvdW
Louis van der Westhuizen
1 reviews | Active since Apr 2012
22 Nov 2015, 22:44
Slow Service results in my line cut off again
After receiving my statements and paying them each month I noticed it not reflecting the payments made. Eventually I got a warning sms again. So I logged into the portal, disputed the invoice on Friday. Had an online chat on Saturday and reported my problem and tonight Sunday my line got cut off. Now I will have to sort out reconnection fees Again.
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Replies (1)
Telkom's replyOfficial
23 Nov 2015, 02:34Hello Dripmeister,
We certainly understand and acknowledge why you wanted to bring this matter to our attention.
Be assured that your query has been escalated to our Billing Department and feedback will follow.
Apologies for any inconvenience caused.
Your social media reference number is SM170364
Regards
William
Telkom Social Media Team
We certainly understand and acknowledge why you wanted to bring this matter to our attention.
Be assured that your query has been escalated to our Billing Department and feedback will follow.
Apologies for any inconvenience caused.
Your social media reference number is SM170364
Regards
William
Telkom Social Media Team
Telkom's reply23 Nov 2015, 02:34
Official
Hello Dripmeister,
We certainly understand and acknowledge why you wanted to bring this matter to our attention.
Be assured that your query has been escalated to our Billing Department and feedback will follow.
Apologies for any inconvenience caused.
Your social media reference number is SM170364
Regards
William
Telkom Social Media Team
We certainly understand and acknowledge why you wanted to bring this matter to our attention.
Be assured that your query has been escalated to our Billing Department and feedback will follow.
Apologies for any inconvenience caused.
Your social media reference number is SM170364
Regards
William
Telkom Social Media Team