Slow Service - Fixed Neighbours but not ours

Our ADSL went down during a lightning storm. We reported it immediately. The technician came out the next day to fix our neighbours ADSL but we still do not have ADSL. Why would he fix one house but not the next? I cannot believe we are still waiting for this to be repaired. I called the call centre and they basically refuse to commit to a repair date. This is ridiculous.... can we pay when and how we want ie 3 weeks late? ...The answer is no we are expected to pay on time and on an agreed date. So why can't we get service to match???