Slow Service Delivery

27 Oct: App**** and paid a deposit for telephone line & ADSL<br> 9 Nov: Telkom sends me an invoice stating I've paid the deposit<br> 17 Nov: 3 weeks have passed and no news from Telkom<br> 18 Nov: I contact Telkom and they inform me my application hasn't been approved because I have not paid the deposit, clearly an error on their system.<br> 19 Nov: Telkom Social Media team sorts out my issue (Hallelujah!!)<br> 23 Nov: Telkom technician comes to my residence to do the installation - 15 minutes later he says he can't do it as Telkom has to fix a fault with the underground lines. He logs the fault and says someone will be out to fix it (took the day off from work for nothing!)<br> 25 Nov: Still no word from Telkom or a technician regarding anything! Will a technician come out to fix the lines...? Who knows!? <br> <br> It's been almost 5 weeks since I've app**** to have the installation done... How long does this process take?!