Slow Service

I issued a line fault on the 30th September and over a week later, no technician has contacted me to let me know when the issue will be fixed. I even got my complaint escalated on Monday the 5th of October so I now have a reference number and an escalation number but still no technician has come to fix the issue. It has never ever taken this long before. Telkom needs to hire more technicians in the Brakpan area.