Slow service

After nearly two weeks of waiting for a technician we are still left with no Wi-Fi without a proper reason as to why... We have been on multiple calls with your call center agents (on a daily basis), some of whom have been nothing but rude and impatient, and we still do not know when our service, which we are paying for and not even able to use, will be restored. Your agents have gone as far as 'escalating' our fault about three times already with the current fault tracking number 18877... Will our service be back by the new year or should we just find a new service provider?