Slow Service

So, I receive a sms from Telkom stating that my telephone line has been moved to my new address, but the address they give in the sms is NOT the address I supp**** them with. So off to the Telkom shop in Bayside mall I go, just to get there to see a line of people standing out of the doors of the shop. So I got in line, but after a long time standing in the line and barely moving I decided to leave as it is unacceptable to expect your customers to wait that long. Only two people were at desks helping people while one other was just standing around, and more people were in the back offices. Also, if you phone them, they don't answer their phones. In general Telkom sucks at customer service, e.g they offer \online Chat"support"