Slow service

There is a problem with my Wi Fi at home. I logged a fault on Friday via the Telkom app, and have had absolutely no feedback as of yet. The app does not permit me to follow up on the query either. Could you please advise when I can expect to have this issue resolved, as this is a major inconvenience.

In addition, it is absolutely impossible to make any kind of contact with you via telephone, and when I try to use the chat function on the portal to try and get someone to assist me, I cannot see what the consultant is typing, and they close the chat before I even have had a chance to reply. The app is also not particularly user-friendly.