Slow response to rectify problems

<p>I migrated to Telkom mobile on 18 August 2014 on a Sim-only basis (Smartplan 150). Nigel at Cape Gate assured me that no contract is required and this is a month to month arrangement.</p> <p> </p> <p>On 14 March 2016 I upgraded to a new S7, Smartplan 50. Again Cape Gate assured me no cancellation fees are required since I was on a Month-to-month arrangement.</p> <p> </p> <p>Since then Telkom is deducting R100 per month "migration fees". Cape Gate's feedback is that this is because of an early upgrade. (even though I was on a sim-only basis)</p> <p> </p> <p>I have been back and forth to Cape Gate 4 times over the past 4 months, to no avail. All they can do is "refer it to an service agent". They had taken copies of all the documentation numerous times. To date this issue is still in limbo.</p> <p> </p> <p>Please resolve this issue and refund me the migration fess deducted. </p>