Slow Response Time

I am disgusted with Telkom's service. I reported a fault on my line on the 28th July. I received an SMS saying it had been logged and someone will come out. I then received an SMS stating there was an outage in the area. on the 30th, I then received an SMS stating the outage had been resolved. I still had no working phone line. On the 31st, I called the call centre to find out what was going on and when my line would be fixed. <br> <br> The lady in the call centre was useless and this is something you should really fix. She cannot tell me when someone will come look at my line despite me logging it 4 days ago. I am paying for the services but receiving nothing and cannot carry on with my work from home. The call centre should be able to tell me when someone will look at my line and have better timelines of when it will be fixed. I need my phone line for work purposes and this is a huge inconvenience to me. <br> <br> I would like someone to let me know when my line will be looked at and fixed!