Slow Response Rate from telkom

<p>I am a telkom customer with two contracts. A third contract was opened *******ly on my current profile. I communicated this to telkom about 3 weeks back and I was given a case number and told that it would be resolved in 72 working hours ( 9 working days). Two days ago I called to follow up , I was told to send an affidavit and a copy of my ID and that my case's progress was hindered because of those two documents. I was never told to send the documents initially. I need this resolved before month end because its ruining my profile, telkom I have never missed one of your debit orders. Now do the right thing and help me in a timeous manner. Thank you</p>