SLOW RESPONSE AND TOO MANY REFERENCE NUMBERS!

Our Businesses land line was struck by lightening last week Wednesday night. We have called three times now and have numerous reference numbers. On Friday we were told the matter was being escalated however the representative did not log an escalation fault nor were we provided a escalation number which then carried over to Monday where \William\" who also never seemed to be too sure what was going on eventually gave us an escalation number : 827115. We are a preschool and functioning business!! We are in urgent need to have our line restored! We would kindly like to have our telephone line restored ASAP!!!"