Slow Response
<p>I logged a call with telkom after 3 days of slow internet with thoughts that the fault was on my isp's side, however it turns out that it's an issue on Telkoms side. It's been 8 days since I've logged the call, I queried the fault every day and I keep getting told that the call is assigned to a technitian and I must wait for the technitian to call me. Still no word from a technitian</p>
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Telkom's replyOfficial
22 Aug 2016, 13:31Hi sean-jason-niemann,
We certainly understand and acknowledge why you wanted to bring this matter to our attention.
Be assured that your query has been escalated to our Technical department and feedback will follow.
Apologies for any inconvenience caused.
Your reference AI***.
Regards,
Rafeeqah
Telkom Social Media Team
Best regards,
Telkom's reply22 Aug 2016, 13:31
Official
Hi sean-jason-niemann,
We certainly understand and acknowledge why you wanted to bring this matter to our attention.
Be assured that your query has been escalated to our Technical department and feedback will follow.
Apologies for any inconvenience caused.
Your reference AI***.
Regards,
Rafeeqah
Telkom Social Media Team
Best regards,