Slow response

I lost my land line (tel no ***) on the 25 January 2015. (42 Amajuba str, Krugersdorp)<br> <br> * 26 January I registered a fault repair request (#609CRK260115) <br> * I visited the Telkom office ( in the Key West mall) on 28 January and they promised to escalate my request..<br> * Visited Telkom again on 2 February and they connected me to the call center who once again apologised and promised to send a technician ASAP.<br> <br> Well, it is a week and a half and still no action! I need my internet connection urgently as it is my only source of managing my investments and daily business.