WB
Wehnke B

1 reviews | Active since Mar 2013

24 Jun 2016, 06:43

Slow resolution times to ADSL synch Issues 73CWK160616

<p>I have had a very stable line for the past year and a bit at 2048/512 sync speeds, with no issues or drop outs which caused significant disruption.</p> <p><br />I even ran my line at 8096/512 for a while - but I didnt see the need anymore and downgraded back to 2048/512.</p> <p>Then Telkom's so-called "upgrades" happened in my area.</p> <p>On 2016-05-06 a notice was posted up NN ********** Link - Migration of DSL and Voice Services to the latest Multi Service Access Nodes.</p> <p><br />This made a me a little happy, as it meant I could possibly get VDSL or even Fibre..and a stable line ?</p> <p> </p> <p>Not the case - my line has been giving issues since I logged fault 73CWK160616, this fault has been "in progress" and communication from Telkom social Media (twitter) state that my line is fine !</p> <p>Line sync has been jumping between less than 1mb and sometimes 1mb.</p> <p>This is unacceptable, and as a paying customer - I expect the following:</p> <p>Remove me form your ASSIA Pool and stabilize my line at 2048/512 AS IT HAS ALWAYS BEEN or I WILL BE FORCED TO CANCEL.</p> <p> </p> <p> </p>

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Replies (1)
Telkom
Telkom's reply26 Jun 2016, 08:18
Official

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.

Your reference number is AI ********** .

We apologise for any inconvenience caused.

Kind regards

Igsaan

Telkom Social Media Team