Slow repairs - poor admin

Item: Telkom
Rating: 2
Author: Mark O

My line has been faulty since 08 July. This I reported on the Telkom website with 'no service' as the fault on 9 July. I have called on 16 July to be told there is a general fault in the area and that I can not escalate until 7 working days pass. Today 21 July I call again and get the same 'general fault in the area' message. Then I speak to a consultant that tells me no action has been taken since there is no fault description. Escalated now with reference 712183 . Please fix and apply a prorata monthly fee reduction on my bundled 'service' ?

Helpful (0)

Replies (1)

Telkom's replyOfficial

21 Jul 2015, 15:03

Hello marko,

Thank you for making contact with us

This response serves as confirmation that your query has been received and we will provide a feedback asap.

We do apologize for any inconvenience we have cause to you.

Should you need to contact us for any further questions please contact us via Email: ***.

Your reference number is: SM127187

Regards
Luleka
Telkom Social Media Team

Best regards,

Telkom's reply21 Jul 2015, 15:03

Official

Best regards,

Slow repairs - poor admin

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