Slow repair time of ADSL line

Item: Telkom
Rating: 2
Author: Kirstie W

Our ADSL line has been down for 8 days. I have a fault reference number but no other feedback or communication whatsoever. The call centre has improved a lot, however the turnaround time for fault repairs needs to speed up. It is very frustrating to be without wifi for 8 days.

Helpful (0)

Replies (1)

Telkom's replyOfficial

25 Aug 2015, 21:33

Hello kirstiew,

Thank you for making contact with us.

Please be advised that your query is being attended to and feedback will follow.

Your ***

We apologise for any inconvenience caused.

Regards,
Bongani
Telkom Social Media Team

Telkom's reply25 Aug 2015, 21:33

Official