Slow processes

Firstly I would like to thank a lady by the name of Zamahlobo, she really tried to come through for me and I was fully satisfied with the way she handled my calls.<br> <br> My account was debited on the 23rd May and my line was only opened on the 26th May and because I had data I was able to go into the net. When I called the call centre to purchase more data I was told that my line is still suspended I asked how come because somebody opened it for me the lady said yes the line may have been opened but the suspension on the account has not yet been lifted due to the payment not reflecting. I do not know what technology or which process is 8ta using cause it is not working. To keep an account under suspension for 8 days and still counting, after a payment had been made and the fact that if you change your banking details they will not be able to debit from the new bank account on that specific month even if you have given them notice 3 weeks prior to your debit date, they can only start debiting from the following month, is the reason why I find their processes depressing. The call centre staff cannot be blamed for such things 8ta needs to shape up its processes and technology.