Slow pathetic service

Land line reported 23/3/3015. SMS Received it will take 2 working days to be fixed. Phone call received 26/3/2014 to ask if problem is still pending. Last that anything was heard from TELKOM. did receive account in the meantime that needs to be paid. Call centre indicate problem in area, Email indicate no problem in area??? Call centre does not answer. Nobody answer at call centre after a while the line is dead. How long do we still need to wait for a paid service that does not work.