SB
Stuart B
1 reviews | Active since Mar 2010
04 Feb 2016, 20:37
Slow & Pathetic Lte
During the hours of 6-10pm my LTE data quality is incredibly bad but my signal is 4/5 bars. Local pings around 600/400ms from 18ms. Speeds Down from 20/30Mbps down to 2/3Mbps. I pay for this service and Telkom is not delivering! Absolutely pathetic! Fix your throughout during peak hours! I am well below your FUP so please fix this!
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Telkom's replyOfficial
04 Feb 2016, 21:21Hello sjb123,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the technical department and feedback will follow.
Your reference number remains SM192390.
We apologise for any inconvenience caused.
Regards,
Rafeeqah
Telkom Social Media
Thank you for making contact with us.
Please be assured that this matter has been escalated to the technical department and feedback will follow.
Your reference number remains SM192390.
We apologise for any inconvenience caused.
Regards,
Rafeeqah
Telkom Social Media
Telkom's reply04 Feb 2016, 21:21
Official
Hello sjb123,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the technical department and feedback will follow.
Your reference number remains SM192390.
We apologise for any inconvenience caused.
Regards,
Rafeeqah
Telkom Social Media
Thank you for making contact with us.
Please be assured that this matter has been escalated to the technical department and feedback will follow.
Your reference number remains SM192390.
We apologise for any inconvenience caused.
Regards,
Rafeeqah
Telkom Social Media