Slow or no internet since 18 Nov 2015

This is my second complaint on hp, previous complaint SM191974.I still have the same issue since 18th Nov 2015. I am still getting download speeds of 0.25Mbps, ping ranges between 1200 - 2500ms. I have logged many complaints, and support calls with Telkom (234crk210116, 1078crk070116, 253crk041215, 178crk271115, 302crk181115,234crk210116). In my many years of service from Telkom I have never experienced such useless *********** service as now. What is wrong Telkom don't you care about your customers anymore?.Please get one of your senior managers to phone me back? I need somebody at Telkom that cares about the world and me.