Slow operations/operators

<p>I logged a call for my 10mb adsl line, which was actually connecting at 2mb, on Sunday 11 December. 155CTK111216. I followed up on later, and the agent said that the call has not even been assigned to the "technical" department. On Thursday 15 December at about 14:00, while I am at work, I received a call. The technician tested the line, and reported that there is issues on the line. He told me that I logged the call incorrectly, and that he had to close the call, even though it was not resolved. He also said that he fixed the line, and that I should reboot my rooter. He said he would phone me, but never did. When I got home, I restarted my router, and it was still slow. I phoned 10210 again, the lady tested it again, and said that she could see issues on the line. She told me to switch it off for 10 minutes, and then turn it on. I did that, and it was still the same. I phoned 10210 again, and spoke to another lady. She also told me that she could see issues on the line, and that rebooting my router again would fix it. (Apparently she also saw the issues that the previous 2 agents told me they had fixed.) I told the agent that I already did that 3 times, and unexpectedly, the phone line went dead. Funny enough, the phone line did not cut off during the previous calls I made.</p> <p>Why do every agent see issues that the previous agent fixed? Why are there no history of the calls that I made the previous times? How on earth am I supposed to know the correct way of logging a call, when I the agents themselves are not even able/willing to log a call on my behalf?</p> <p> </p>