Slow of they need to give, fast if they take,,

At first we can start by saying we made two mistakes. Firstly last month my husband accidentally paid his part of my account not in my account but a closed account of his. The moment they paid that money towards my account I paid the rest of the outstanding money. I asked them that I would rather stop the debit order since my money does not always come in on the same day. So they said i must pay before the 16th of every month then. So thats was what I planned to do. But they send through the debit order and close to a week after the debit order did not go through they locked my account. And i even understand that but thats not what they did the previous month? I dont really even have a problem if the lock the account because its my responsibility to pay. There were just a few glitches with my account. But my problem is this now, they cut your line telling you must phone them to reconnect. But my phone is locked?.?.. No i already made the full payment on Wednesday already but still no reconnection! And know imust also hear that the payment reflected yesterday but they are not working this on weekends and that there will be a turn around time of 24-48 hours starting on Monday only! A week that I have to wait almost!