1 reviews | Active since Oct 2011
Slow network speed and regular drops in network
<p>We run a small business which is dependant on internet. We selected Telkom Mobile LTE as an option. Network speed at best is around 2.5Mbps for downloading which is not worthy to be called LTE. A few times a day the network drops completely and we are stuck and can't work. </p> <p> </p> <p>I went to the nearest Telkom shop which gave us a number 081 180 that we could phone for issues with service. The first time I spoke to someone on that number she listened well and gave a reference number. I told her we needed someone to come out to assist with the connection. A few days later someone phoned me and I explained the issue again. It's been a week since the first call and a particularly bad one in terms of network. I phoned today to follow up on my case with the case number. I provided all the company details but the person on the line insisted she can only speak to the registered person on the account regarding the case. I told her our CEO does not have time to deal with connectivity issues and put the phone down.</p> <p> </p> <p>Please help us out Telkom Mobile, our network is not up to standard!</p>
Thank you for your post.
As per our telephonic conversation, please be advised that your query has been sent to our Network Team.
Your reference number is ***6.
We apologise for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
***
Thank you for your post.
As per our telephonic conversation, please be advised that your query has been sent to our Network Team.
Your reference number is ***6.
We apologise for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
***
