Slow LTE speeds on Uncapped wireless 3

<p> </p> <p>In January 2017 I got the Telkom LTE Uncapped Deal for R799.99 per month.</p> <p> </p> <p>Please see attached the social media response</p> <p> </p> <p>To sum the problem up: I received the modem and got speeds over 35mbps. Soon after that and ever since I only manage to get speeds no greater than 5mbps.</p> <p> </p> <p>In peak periods I only get 1 – 2 mbps</p> <p> </p> <p>See below proof of when the querie was submitted.</p> <p> </p> <p> </p> <p>Your query will be attended to.Your case number is ********** 9 Jn Harmse Id. ********** 071082</p> <p> </p> <p> </p> <p>37mbps when i got the package</p> <p> </p> <p>Telkom</p> <p>Hi. Thank you for the provided details, we will follow up. ^SN1</p> <p>Johann</p> <p>Thank you</p> <p> </p> <p>Telkom</p> <p>You're welcome. ^SN1</p> <p>MAR 18TH, 5:17PM</p> <p>Johann</p> <p>Good day.... Any progress on my fault?</p> <p>MAR 22ND, 8:24AM</p> <p>Johann</p> <p>Still nothing???</p> <p> </p> <p>Telkom</p> <p>Hi, apologies for the inconvenience. Your query is receiving attention and feedback will be communicated once available. ^LA</p> <p>Johann</p> <p>When will that be? See Telkom still receives their account payment promptly..... But we as clients have to wait and not get any service..... If i dont get any feedback within this week..... I will cancel by debit order and i will only pay my account once my problem is fixed. You are welcome 2 notify your account department's.</p> <p>MAR 22ND, 10:48AM</p> <p> </p> <p>Telkom</p> <p>Hi. We apologise for the delay. Our mobile team will follow up. Kindly inbox your contact details for feedback to be provided. ^NL</p> <p>Johann</p> <p> ********** 711</p> <p> </p> <p>Telkom</p> <p>Hi. Thank you for this information. We will update our team. ^NL</p> <p>Johann</p> <p>Thx</p> <p>MAR 22ND, 12:55PM</p> <p> </p> <p>Telkom</p> <p>Hi.You are welcome.^ST</p> <p>MAR 22ND, 4:01PM</p> <p> </p> <p>Telkom</p> <p>Hi Johann, please be advised this is a follow up on your query we apologise for the inconvenience caused,kindly confirm the follow - Affected number - Contact number - Alternative contact number - ID Number ( If need be) - Physical address ( For network issues ) - Device used ( For network issues) .^BP</p> <p>MAR 23RD, 8:59AM</p> <p>Johann</p> <p>1. ********** - affected number 2. ********** - contact number 3. ********** - alternative number 4. 880 ********** 082 5. 23 Erica Street, Verwoerd Park, Alberton, 1449, Jhb South 6. Huawei B315 LTE Router</p> <p> </p> <p>MAR 23RD, 11:03AM</p> <p> </p> <p>Telkom</p> <p>Hi. Thank you for the information. We have updated our team who will investigate and advise. ^NL</p> <p>APR 24TH, 8:38PM</p> <p>Johann</p> <p>1 month and no response yet!! Amazing service!!</p> <p>APR 25TH, 12:22AM</p> <p> </p> <p>Telkom</p> <p>Hi, we are sorry for the inconvenience, we will get our team to follow up and feedback will be provided.^TM3</p> <p>APR 25TH, 5:41AM</p> <p>Johann</p> <p>I want feedback TODAY!!</p> <p> </p> <p>Telkom</p> <p>Hi, we awaiting for feeedback to be communicated. Apologies for the delay.^ST2</p> <p>Johann</p> <p>We have been waiting for a month now? Would you ve happy with this?</p> <p>Johann</p> <p> </p> <p>13 March 2017???</p> <p> </p> <p>Telkom</p> <p>Hi, we apologize for the delay and the inconvenience, kindly note that your query is still in hand with the relevant department and as soon as there is an update we will keep you informed.^AF</p> <p> </p> <p>Telkom</p> <p>Hi this is a follow up, Notes: +27 78 ********** Good day, Note that your case ********** 9 is still in hand with our Networks Department, Further updates will be sent in 7 days. Regards TM-SOC, Telkom Mobile 21 April 2017, 10:54</p> <p> </p>