KN
Kuvashen N

1 reviews | Active since Jan 2012

04 Jan 2017, 18:59

Slow LTE speeds

<p>I have been complaing to Telkom for several months now about the slow internet speeds I have been getting despite the almost full signal I have been getting. They were meant to send someone out to install a poynting aerial for me. I have enquired several times now and I even have a reference number which is ********** 8. They even charged me on several occasions an extra amount for the service. Their service is always terrible. Even when you put a complain on social media they take forever to resolve. </p>

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Replies (1)
Telkom
Telkom's reply05 Jan 2017, 18:31
Official

Good day

Thank you for making contact with us. Unfortunately some info in the post above has been censored for security purposes. Kindly e-mail us at *** with your affected LTE number and the fault ref number for our consultants to follow up and advise.

Please quote your Hello Peter interaction reference in the subject line: AI***

We apologise for the inconvenience caused.

Regards,
Moenieb.
Telkom Social Media Team.

Best regards,