rE
ray E

1 reviews | Active since Mar 2017

24 Apr 2017, 10:38

slow LTE speeds

<p>For 5 months now I've been battling with slow Lte speeds where the speeds are suppose to be up to 90Mbps I can only get if I'm lucky 3Mbps for a short while download speeds and the uploads speeds are so slow I cant even upload a picture on Whattsapp , I've had someone from Telkom come out and check and Install the equipment and they say the signal is good but dont understand why the speeds are so slow and thats where I sit . I've tried and tried to get it sorted to no success</p>

0
Replies (3)
Telkom
Telkom's reply24 Apr 2017, 14:48
Official

Good day Ray,

Please be advised that your query is still under investigation with our Network Team and we will contact you with feedback.

Your reference number is ***2.

We apologize for any inconvenience caused.

Regards,

Busi

Telkom Social Media Team

rE
ray E's update09 May 2017, 10:23
Reviewer Update

Why hello Telkom its been over a month now and I'm still waiting for an anwser on why I barely have network speed . Dont tell me its still at the Network team , next stop to get you to fix it will have to be ICASA and the consurmer act for services I'm paying for and cant really use .I did a test this morning again and only got 11Kbps , itstead of up to 90Mbps that you promise on your ads

rE
ray E's update09 May 2017, 10:23
Reviewer Update

Why hello Telkom its been over a month now and I'm still waiting for an anwser on why I barely have network speed . Dont tell me its still at the Network team , next stop to get you to fix it will have to be ICASA and the consurmer act for services I'm paying for and cant really use .I did a test this morning again and only got 11Kbps , itstead of up to 90Mbps that you promise on your ads