Slow LTE Speeds - 0.02kbps

We have have uncapped Telkom LTE in our house for 3 months now. Not a problem until 1 week ago when the internet speed went from extremely fast to no download or uplaod speed. This is highly frustrating as we have logged a complaint. The reference was created and then closed as it said it was resolved. It was NOT resolved. We currently still DO NOT have any internet and no one has helped us for over a week. This is not per the contractual agreement to not provide a service.