AF
Aniqah F
1 reviews | Active since Dec 2016
30 Dec 2016, 17:53
SLOW "LTE" SPEED
<p>Puchased LTE after confirming in store that there is LTE coverage in my area. The speeds were extremely slow and eventually had Telkom send out a technician to confirm that there was LTE signal but no LTE speed in my area. Thus i have paid for LTE for 8 months and receiving nothing close to LTE speeds. I have been waiting over a month to receive feedback for a solution to my problem after being told by the technician they will respond within 7 working days. Phoned telkom on numerous occations to be told they will contact me. I would like my problem solved whether it means cancelling the contract and Telkom waiving all the fees or them supplying me with the service im paying for. Case number ********** 5</p>
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Replies (3)
Telkom's replyOfficial
30 Dec 2016, 21:09Thank you for making contact with us.
Please be assured that this matter has been escalated to our Mobile Team.
Your reference number is AI***.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Best regards,
Telkom's reply30 Dec 2016, 21:09
Official
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Mobile Team.
Your reference number is AI***.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Best regards,
AF
Aniqah F's updateReviewer Update
31 Dec 2016, 12:49Another case number will not change the fact that once again you stole our money for a service that has not been received to date. If we do not receive a response we will take this matter to the Ombudsman based on the following:
-No response has been received to date even though your third party technicians came out and concluded that there is no LTE signal in our area
-We entered into a contract for LTE speeds and only receive 3G speeds, this is in breach of the contract entered into as you have not delivered a service as per agreement for 8months
-You have been taking our money for 8 months for a service not received
-Numerous calls have been made requesting updates on the case, you record all calls as indicated by you so please review them
AF
Aniqah F's update31 Dec 2016, 12:49
Reviewer Update
Another case number will not change the fact that once again you stole our money for a service that has not been received to date. If we do not receive a response we will take this matter to the Ombudsman based on the following:
-No response has been received to date even though your third party technicians came out and concluded that there is no LTE signal in our area
-We entered into a contract for LTE speeds and only receive 3G speeds, this is in breach of the contract entered into as you have not delivered a service as per agreement for 8months
-You have been taking our money for 8 months for a service not received
-Numerous calls have been made requesting updates on the case, you record all calls as indicated by you so please review them
Telkom's replyOfficial
02 Jan 2017, 09:54Hi aniqah-kiki-fortune,
please be advise that we have requested feedback from the network team, we will advise on that.
We are sorry for the delay in resolving your query.
Regards
Launa
Telkom Social Media Team.
Best regards,
Telkom's reply02 Jan 2017, 09:54
Official
Hi aniqah-kiki-fortune,
please be advise that we have requested feedback from the network team, we will advise on that.
We are sorry for the delay in resolving your query.
Regards
Launa
Telkom Social Media Team.
Best regards,