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Malcolm M

1 reviews | Active since Aug 2017

05 Aug 2017, 23:12

Slow LTE Speed

<p>hi i ahve been customer with Telkom for many years and i also have a 3 data Packagers with them . i have an 3 LTE packagers ...i have been trying to get an answer as to what is going on with the LTE speed but no one seems to know. </p> <p>it was running at 20 mbps and now it is running at 1.5 mbps. this is unaccepatble. Telkom needs to give us a clear answer on what is goin on and when will this issue be sorted..</p>

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Replies (3)
Telkom
Telkom's reply10 Aug 2017, 10:33
Official

Good day

Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.

Your ***

We apologise for any inconvenience caused.

Regards,
Moenieb.
Telkom Social Media Team.

Best regards,

Telkom
Telkom's reply09 Sept 2017, 15:47
Official

Hi malrona,

This response serves as a follow up on your inquiry,

Please provide us privately with the following:

Affected Number

Contact Number

Name of the device used

ID Number

Physical Address where you are experiencing issues

and we will forward this to our Technical Team for assistance.

Regards,
Launa
Telkom Social Media Team.

Best regards,

Telkom
Telkom's reply25 Sept 2017, 10:37
Official

Good Morning.

kindly be advised that we are awaiting for the requested details in order for us to assist you further,
your ref will closed due to no response a new ref will be opened once you have responded.

please email us at *** with the details.

Regards
Launa
Telkom Social Media Team

Best regards,