1 reviews | Active since May 2015
Slow LTE after 6 PM ***
<p>Good day</p> <p> </p> <p>I purchased LTE from Telkom about 6 months ago. For the first 3/4 months it was working very well. So well infact that i cancelled my DSTV subscription and streamed all my content via Netfliks, youtube and VesseI. I was able to stream 4K with no problem whatsoever. Lately, i can heardly stream anything. It is so slow! i cant watch anything because it constantly buffers! During the day i get up to 50 Mbps, but at night when im actually at home, i only get up to 0.5 Mbps! I know there is nothing wrong with my setup. I have logged numourus support tickets, but my problem remains.</p> <p> </p> <p>Unfortunatly its a 2 year contract, and as a consumer, i feel extremly dissapointed in Telkom service and support. Is there any way to cancle the contract withou having to pay a penalty?</p> <p> </p> <p>Here is my support reference number from almost a month ago (Your reference number is:AI ********** )! Nothing has been done. How do i cancel the contract?</p> <p> </p> <p>Kind Regards</p> <p>Stefan Crous</p>
Hi stefcrous
Very sorry for the delay in this matter. The query will be escalated for utmost urgency and our consultants will be in touch.
Thank you.
Regards,
Moenieb.
Telkom Social Media Team.
Hi stefcrous
Very sorry for the delay in this matter. The query will be escalated for utmost urgency and our consultants will be in touch.
Thank you.
Regards,
Moenieb.
Telkom Social Media Team.
Nothing has been done!!!!!! Nobody has contacted me and im still apying for this service. Do i need to take legal action? Will not be paying a penatly for canceling the contract because telkom cant uphold their side of the deal!
Nothing has been done!!!!!! Nobody has contacted me and im still apying for this service. Do i need to take legal action? Will not be paying a penatly for canceling the contract because telkom cant uphold their side of the deal!
Telkom please stop throttling me. I have been struggling with my LTE internet for a few months now. I don't want to cancel the 2 year contract. I just want the service to work. A technician was at my home to see if there is anything wrong with my infrastructure, but there are no problems during the day. At 6:23 exactly, my internet is throttled from 50 MBps to 0.9 MBps. Don't tell me the network is busy. That is bullsh*t. There are only 150 people on the base station for a reason.
Telkom please stop throttling me. I have been struggling with my LTE internet for a few months now. I don't want to cancel the 2 year contract. I just want the service to work. A technician was at my home to see if there is anything wrong with my infrastructure, but there are no problems during the day. At 6:23 exactly, my internet is throttled from 50 MBps to 0.9 MBps. Don't tell me the network is busy. That is bullsh*t. There are only 150 people on the base station for a reason.