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Stefan C

1 reviews | Active since May 2015

23 Jun 2016, 13:21

Slow LTE after 6 PM

<p>Good day</p> <p> </p> <p>I purchased LTE from Telkom about 6 months ago. For the first 3/4 months it was working very well. So well infact that i cancelled my DSTV subscription and streamed all my content via Netfliks, youtube and VesseI. I was able to stream 4K with no problem whatsoever. Lately, i can heardly stream anything. It is so slow! i cant watch anything because it constantly buffers! During the day i get up to 50 Mbps, but at night when im actually at home, i only get up to 0.5 Mbps! I know there is nothing wrong with my setup. I have logged numourus support tickets, but my problem remains.</p> <p> </p> <p>Unfortunatly its a 2 year contract, and as a consumer, i feel extremly dissapointed in Telkom service and support. Is there any way to cancle the contract withou having to pay a penalty?</p> <p> </p> <p>Here is my support reference number from almost a month ago (Your reference number is:AI ********** )! Nothing has been done. How do i cancel the contract?</p> <p> </p> <p>Kind Regards</p> <p>Stefan Crous</p>

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Replies (1)
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Stefan C's update14 Jul 2016, 07:15
Reviewer Update

Telkom please stop throttling me. I have been struggling with my LTE internet for a few months now. I don't want to cancel the 2 year contract. I just want the service to work. A technician was at my home to see if there is anything wrong with my infrastructure, but there are no problems during the day. At 6:23 exactly, my internet is throttled from 50 MBps to 0.9 MBps. Don't tell me the network is busy. That is bullsh*t. There are only 150 people on the base station for a reason.