EO
Etienne O
1 reviews | Active since Dec 2012
09 Aug 2016, 17:25
Slow LTE
<p>I've been a Telkom Mobile customer for more than 2 years now, and in the beginning the LTE package was amazing. It was reliable and fast, especially after I renewed my 2 year contract and got a faster router. I remember getting up to 82Mbps with full signal. I spread the word and got friends to sign up. I even went as far as to upgrade my contract for more cap (more money for you!).</p> <p> </p> <p>But for the past 6 months your service has been completely unacceptable!!! I can no longer get full signal (only 4 out of 5 bars), my ping is over 80ms and I can't get more than 10Mbps. I've asked for help on the Telkom twitter account only to get NO REPLY at all. To be honest I'm now sick and tired of not getting what I paid for. I've been a loyal customer, but no more.</p> <p> </p> <p>Please have someone contact me urgently with a solution, or I will proceed to cancel the contract!</p> <p> </p> <p>Thx</p>
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Replies (2)
Telkom's replyOfficial
10 Aug 2016, 08:33Hi nnate,
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Mobile department and feedback will follow.
Your reference number is AI***.
We apologise for any inconvenience caused.
Regards,
Rafeeqah
Telkom Social Media Team
Best regards,
Telkom's reply10 Aug 2016, 08:33
Official
Hi nnate,
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Mobile department and feedback will follow.
Your reference number is AI***.
We apologise for any inconvenience caused.
Regards,
Rafeeqah
Telkom Social Media Team
Best regards,
EO
Etienne O's updateReviewer Update
10 Sept 2016, 12:57I received a mail on the 11th of August asking for my physical address, but have since recieved no update. Is anything being done? Its been a month now and nothing?
EO
Etienne O's update10 Sept 2016, 12:57
Reviewer Update
I received a mail on the 11th of August asking for my physical address, but have since recieved no update. Is anything being done? Its been a month now and nothing?