SLOW LINE - TERRIBLE FEEDBACK

My Telkom line is once again terribly poor. I pay R780 a month for an uncapped line that is often so slow, it's unusable. To pay such a high price for such a poor product is honestly beyond me. My frustration has reached the absolute limit with the useless entity that is Telkom. Not a single person has told me what the problem is. My contract is expiring in a month and I will be going to Vox or Axxess for service. I'm constantly told that a technician will attend to the query and that I'll receive feedback, but not once has this occurred. I have told each of my acquaintances to stay far away from Telkom as an ISP; they do not deserve your money. They are that bad. If anyone at Telkom happens to read this, my landline number is ***. Any assistance beyond the usual lip service would be amazing.