Slow line speed and noisy telephone

I have reported the above a few times and now the following ticket 7BRK310315 has not been attended to now for a while. Download speed does NOT exceed 160Kbps and uploads... a whopping 70Kbps. Capped to a 2MB line, due to Telkom's inability to upgrade the horrid lines in our area. I do not even reach speed of 1Mbps, even though I pay for 4Mbps. I get 5.75% of the speed I am paying for, maybe I should only pay 5.75% of my bill? Seeing I get 5.75% service, this is now 0% since the aforementioned ticket.<br> <br> I understand that SOCs will take about 2-3 months to resolve a problem, it is now 6 months. One of their 5 reasons that Telkom is the best way to stay connected according to their website (it took eons to load): \Time not on your side? With Telkom ADSL