Hellopeter
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1 reviews | Active since Feb 2017

21 Apr 2017, 08:04

Slow line

<p>i have contacted the call centre on numerous times about my internet line being slow. Every night at 7pm my line is so slow that i cant even view any on the pc or my phone</p> <p> </p> <p>All they do is reset the port but the next day the problem continues. One agent said that on the system it shows that my signal is slow and that a technician will be sent out to assist and correct the problem but to this day nobody has come out to assist</p> <p> </p> <p>What is the point of paying for something that keeps having the same problem but no solution</p> <p> </p> <p>Hopefully this will be resolved soon as i keep calling in a speaking to lots of different consultants that cant assist with the problem and also wasting airtime everytime calling them</p>

0
Replies (10)
Telkom
Telkom's reply21 Apr 2017, 08:20
Official

Hi bradford-smith,

Thank you for making contact with us

This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.

We really do apologize for any inconvenience caused to you.

Your reference number is: AI***

Regards
Launa
Telkom Social Media Team

Best regards,

Telkom
Telkom's reply23 Apr 2017, 08:29
Official

Good day,

please send us a private reply with the affected number as well as a speed test after 19 and we will assist thank you.

regards

Yazied

Telkom Social Media

Best regards,

's update23 Apr 2017, 08:42
Reviewer Update

I have contacted your office on numerous occasions but nothing has come of it as yet.

I called on 3rd April at 17h20

5th April 18h57

9th April 21h28

16 April 22h03

18 April 18h57

Everytime a consultant says they areogging the call bit nothing ever happens

Let hope it gets sorted asap

Telkom
Telkom's reply24 Apr 2017, 09:37
Official

Hi,

would you please send the service number via private message for us to assist.

Regards
Garreth
Telkom Social Media Team

Best regards,

's update24 Apr 2017, 09:43
Reviewer Update

774CWK050417 08th April

386CWK09017 - 10th April

188CWK16017 - 17th April

's update26 Apr 2017, 13:14
Reviewer Update

Is anybody going to get back to me about this

I got a sms saying that i must rate Rian's service but he wasnt even by me

What is going on????????? Isnt there any procedures in place

's update30 Apr 2017, 19:32
Reviewer Update

Still no response.

When is someone going to sort my line out

's update04 May 2017, 10:28
Reviewer Update

when are you calling bac****!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Telkom
Telkom's reply02 Jun 2017, 08:54
Official

Morning

Apologies for the delay faults has been cleared & the service looks to be running smoothly no errors or signs of congestion,

Please advise whether the problem still exists?

Thanks in advance

Regards

Jawaad

HelloPeter Team

Best regards,

's update02 Jun 2017, 08:59
Reviewer Update

GOod Day Jawaad

I still have the problem after 8 as my line slows down and i cant use my wifi on my phone.

I even tried to use a Lan cable for the PC but still slow

Im not sure what the problem as it doesnt seem to work